Industries · Health and fitness
One connected operation across people, locations and services.
Connect scheduling, service, capacity and administration to understand what happens at each location and improve the experience.
Your operation
How your operation works.
Scheduling
Availability, bookings, changes and no-shows.
Service
Inquiries, requests and follow-up.
Patients or members
Sign-ups, activity, renewals and their relationship with the organization.
Locations
Capacity, equipment, incidents and operations.
Administration
Payments, contracts, billing and paperwork.
Conversation
Ask your company.
Red Activa · illustrative data
Which locations had the most cancellations this month?
Three locations account for 57% of cancellations.
- Pocitos
- 14.8%
- Carrasco
- 12.9%
- Centro
- 11.7%
- Network-wide average
- 8.4%
The increase is concentrated mainly between 6:00 and 9:00 p.m.
Sources consultedScheduling · CRM · Location operations
Which time slots are driving the problem?
The biggest deviation is between 7:00 and 8:30 p.m. In that block:
- Cancellations
- 17.2%
- Historical average
- 9.1%
- Estimated unused capacity
- 126 slots per month
How much capacity could we recover if we got back to the quarterly average?
If these three locations returned to their historical cancellation rate, they would recover approximately:
- Slots per month
- 74
- Utilization in those time slots
- +6.8%
- Estimated additional potential revenue
- $1.9M per month
Value
Where the value shows up.
Better experience
Less friction between scheduling, service and follow-up.
Higher utilization
See where there is idle capacity and demand that isn’t being met.
More efficient operations
Spot problems across locations before they happen again.